Privacy Policy

Privacy Policy

Scope

We respect the privacy of our users and highly value their trust in us. In this privacy policy, we explain how we collect, use, disclose, and protect your information when you visit ADIO’s website. 

The policy, however, might change at any time and for any reason; ADIO will send a notification to its users informing them about the updated policy and asking them to read it and agree to it. 

Additionally, we advise you to periodically check and review this page to stay informed of any updates. Using our website and/or application, or continuing to use it, means your acceptance and adherence to our Privacy Policy. 

 

ADIO Website

Data Collection

When you browse, read pages, or download information from this website, we automatically gather and store certain information about your visit. This information is used for statistical purposes only and covers:

  • The IP address and geolocation to identify the country from where you are accessing this website. 
  • Personal identifying information such as your name, contact details, if voluntarily provided. 
  • The name of the top-level domain from which you access the Internet (for example: .ae, .com, etc). 
  • The type of browser you use. 
  • The date and time you access the site. 
  • The pages you access. 
  • The documents you have downloaded and the previous internet address from which you came directly to the site. 
     

We do not collect this data for commercial or marketing purposes, and ADIO does not sell, exchange or otherwise distribute the data collected for commercial or marketing purposes. 

We, occasionally, conduct online customer surveys to get your feedback. We use the survey data for research and to improve our services. The participation in those surveys is optional. 

Use and Disclosure of Personal Information

You may browse and access information contained within our website without providing any personal information, be it information from which your identity is apparent or can be reasonably ascertained. If you voluntarily provide personal information (e.g. for you to be granted access privileges to ADIO services or through contact forms), this information is saved and logged, if necessary, on our servers for the purpose of logging and tracking services. 

The information may be shared with government entities of Abu Dhabi only and may be used to communicate to you the status of the services’ transactions you initiated and/or to assess your input to improve the content of ADIO’s website. ADIO will not sell, exchange or otherwise distribute the collected data for commercial or marketing purposes. 

Cookies

Our website uses “persistent cookies” for any personalised content.

  • Personalised content is the content from the website, which is delivered to a browser after a user has logged in once. 
  • Cookies are text files, or entries in larger files, utilised to distinguish between visitors to a website, and to track information during multiple visits to a website. 

The use of cookies is a standard practice among Internet portals and websites. Most Internet web browsers may be customised to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. Rejecting and/or removing cookies, however, may lead to the loss of functionality on those pages requiring cookies to function fully. 

We use cookies on the website to:

  • help you navigate our website,
  • facilitate the sign up and sign in process for our services,
  • personalise your experience, and
  • improve our website.

External Links

ADIO’s website contains links to other sites. We will not be responsible for the content and the privacy practices of other websites and encourage you to examine each website's privacy policy and make your own decisions regarding the accuracy, reliability and correctness of material and information found. 

Security

ADIO has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programmes and secure technology infrastructure to monitor network traffic, authenticate legitimate users and identify unauthorised attempts to upload or change information, or otherwise cause damage. 

Access to and Correction of Personal Information

ADIO will provide authenticated individuals with the personal information that has been collected on them upon request. Individuals are encouraged to correct any errors in their personal information so that the right level of interaction with the website is maintained. 

Social Media Channels

ADIO’s website uses social media channels to share information and to engage with the public. Feeds from ADIO’s social media channels are embedded on the website’s homepage. 

By embedding the social media feeds on our website, we aim to create a seamless experience for the website visitors and allow them to access information and communicate with both ADIO and other government entities. 

Please be aware that the privacy policies adopted by social media websites may not be the same as the privacy policy described on this page.